ApplianceWorks Pro
Run your appliance service business in one system
Legal
This Privacy Policy describes how ApplianceWorks Pro collects, uses, and protects your personal information.
Overview
ApplianceWorks Pro is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our software platform. Please read this policy carefully. By using our services, you agree to the terms of this Privacy Policy.
Data Collection
We may collect personal information that you voluntarily provide to us when you: register for an account, book a demo, sign up for our services, or contact us. This may include your name, email address, phone number, company name, and billing information.
We automatically collect certain information when you visit our website or use our platform. This includes your IP address, browser type, operating system, access times, pages viewed, and other diagnostic data that helps us improve our services.
When you use our appliance repair software, we process business data including customer records, job details, scheduling information, inventory data, and other operational information necessary to provide our services to your business.
Data Usage
We use your information to provide, maintain, and improve our appliance repair software platform, including dispatch management, job tracking, invoicing, and customer relationship management.
We may use your contact information to send you updates, security alerts, support messages, and promotional materials related to our services. You can opt out of marketing communications at any time.
We analyze usage patterns to understand how our platform is used, identify areas for improvement, and develop new features that better serve appliance service businesses.
We use your information to detect, prevent, and address technical issues, security threats, and fraudulent activity. We also process data as necessary to comply with legal obligations.
Data Sharing
We may share your information with third-party vendors and service providers who perform services on our behalf, such as cloud hosting, payment processing, email delivery, and customer support. These providers are contractually obligated to protect your data.
If ApplianceWorks Pro is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any such change.
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency) to comply with legal obligations.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Your Rights
You can access and update your personal information by logging into your account or contacting us directly. We encourage you to keep your information current.
You may request deletion of your personal data, subject to certain exceptions prescribed by law. We will respond to your request within a reasonable timeframe.
You can opt out of receiving marketing emails by following the unsubscribe link in any marketing email or by contacting us directly. You will continue to receive service-related communications.
You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website and platform.
Third Parties
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit. Our platform integrates with parts vendors and other service providers necessary for appliance repair operations.
Children's Privacy
Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Privacy Inquiries
privacy@applianceworks.proWe will respond to your inquiry as soon as possible, typically within 2-3 business days.
Effective Date
This Privacy Policy is effective as of May 6, 2026 and applies to all users of the ApplianceWorks Pro website and platform.